Travel Information: COVID-19 Update
Updated February 25, 2022
On February 25, 2022 the Government of British Columbia updated province-wide restrictions and lifted capacity limits for indoor and outdoor gatherings and events. Dancing is allowed.
Proof of vaccination is required for entry (12+).
Additional information, including a more comprehensive list can be found at gov.bc.ca
Entry to Canada for Fully Vaccinated American Citizens and Permanent Residents as of August 9, 2021
Effective August 9, 2021, Canada will allow entry to fully vaccinated American citizens and permanent residents (currently residing in the US) for leisure travel. If you meet the entry criteria, fully vaccinated travellers do not have to quarantine upon arrival to Canada. For the latest information visit the Government of Canada website.
The well-being of our guests, team members, and our community are our highest priority.
We aim to provide the level of comfort and service that you need to confidently travel, plan, and manage your booking during these unprecedented circumstances.
Amenities and services at our hotel
Following provincial regulations, and with health and safety as our top priority, we have re-opened select services while respecting physical distancing. The following services are open with modifications:
- Outdoor Pool and Hot Tub: open 10am to 10pm
- Indoor Hot Tub: open 10am to 10pm
- Sauna: open 10am to 10pm
- Gym: open 8am to 10pm
We know this is inconvenient and is contrary to our desire to do whatever we can to make your stay comfortable and easy, but we hope that our actions will continue flatten the curve, and keep you safe. We continue to closely monitor the Health Canada, the Centers for Disease Control (CDC) and the World Health Organization (WHO) statements regarding the coronavirus (COVID‐19) cases and follow guidance from these agencies, our government and local health departments.
Our Cancellation Policy:
- For bookings made through a travel agent or online booking platform (i.e., Booking.com, Expedia), please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.
- Groups & Meetings Bookings: We will work with our customers to manage any changes needed to Group & Meeting bookings on a case-by-case basis. Our hotel is actively supporting groups and meetings organizers to address the needs of each group, including moving event dates to another time, in line with terms and conditions of that booking.
We continue to monitor the evolving situation and will be keeping this policy under review.
Our Commitment to Cleanliness:
Please view our Enhanced Cleaning & Safety Protocols.
Photo credit: Tourism Whistler / Vince Emond